Outsourcing Lifecycle Management

More and more companies and organisations outsource their entire IT organisation or parts thereof. The downside of such a move is, that these companies and organisations often show a lack of competence to manage the external provider. The consequences are unsatisfying services for high costs. Our clients can relay on us during one or all phases of a comprehensive outsourcing life-cycle management:

• NEW - Sourcing Governance Audit®: Sourcing Governance Audit® has been designed to audit internal and external IT and telecommunication services. It provides a client with an assessment of all business relevant areas of sourcing, a benchmark, and an overview on strengths and weaknesses of the status quo. Optimization potential is identified and recommendations on how the sourcing governance can be improved given.
  
  
• Preparation and implementation: support in the definition of needs and requirements, call for bids, evaluation and compilation of treaties, including the creation and negotiation of service level agreements.
  
  
• Outsourcing Management: enforcement and modification of service level agreements. We are prepared to take on long-lasting mandates.
  
  
• Review and renewal: we provide advise during renegotiation of services and prices.