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The most important concepts
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The chart below shows the four most important knowledge
management concepts. The concepts aim at different goals. According
to the needs of a company, concepts can also be combined.
Please click on a concept name to receive more
detailed information.
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Innovation Management
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New knowledge and innovation develop when implicit
knowledge is transformed into explicit knowledge. The innovation management
concept shows that only a part of this process can be supported by
technical tools: In KBC's chart below, this applies to the internalisation
and combination processes.
Besides the goals of each process, the most important tools are
shown for each process.
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Intellectual Capital
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The concept of Intellectual Capital supplements the
traditional controlling of organisations through financial reporting
by using categories to measure the intangible assets of a company.
This concept shows a lot of similarities with the "Balanced Scorecard"
and can very well be combined with such.
In addition to the goals of measuring and controlling intangible
assets, this concept can also be effectively used for marketing.
More transparency about core competencies and skills has some definite
advantages:
- Easier acquisition of new customers
- Improved investor relations
- Acceleration in finding and binding innovative partners
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Process optimisation
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The goal of this concept is to optimise business processes
with regard to time, costs and quality through knowledge management.
Primarily, it attempts to overcome functional barriers. Topic-oriented
networks acquire and distribute knowledge across organisations and
across business processes.
The overall organisation is based on three levels:
Strategy: Definition of the purpose of knowledge management
in alignment with the business strategy and measurement of achievement
of objectives.
Demand: Knowledge is applied in the operative business processes.
Supply: Knowledge networks provide the required knowledge
for the business processes.
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Knowledge networks
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Knowledge networks have various tools at their disposal:
- Description of roles and processes to ensure clearly defined
responsibilities and smooth operations
- Technical infrastructure to collect and distribute knowledge
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